Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm | Sunday & PH: Closed
Careers at Dentalis · 52 Craig Rd, Tanjong Pagar
Customer Service Executive
We are looking for a stellar, service-oriented professional to be the warm, welcoming face of our clinic.
Dentalis is an independent boutique dental clinic in a 3,000 sq ft, three-storey heritage shophouse in Singapore's CBD. As our Customer Service Executive - Front Desk Receptionist, you will manage the patient journey, support daily clinic operations and help maintain the calm, polished environment Dentalis is known for.
We are a small team. Everyone contributes beyond their job title. Teamwork matters more than hierarchy.
At a Glance
The Short Answer
| Job title | Customer Service Executive (Front Desk Receptionist) |
| Location | 52 Craig Rd · near Tanjong Pagar / Maxwell / Outram Park MRT |
| Salary | S$2,200 - S$3,200 (commensurate with experience) |
| Work hours | Mon–Fri 9am–6pm · Sat 9am–1pm |
| Work week | 5.5-day week · daytime only, no night shifts |
| Eligibility | Singaporean or Permanent Resident |
| Language | Good spoken and written English, with the ability to communicate in Chinese required to assist patients who are unable to communicate effectively in English. |
A patient-first role in a premium clinic environment. Every interaction matters.
What You'll Do
Key Responsibilities
Patient-Facing
Patient Experience & Front Desk
- Welcome patients and manage check-in and check-out
- Handle calls, WhatsApp, emails and walk-in enquiries
- Schedule and manage appointments accurately
- Communicate treatment estimates, payment information and appointment instructions
- Process billing, CHAS, MediSave and insurance claims
- Dispense prescribed medications
- Assist with recalls, reminders and patient follow-ups
Operations
Clinic Operations
- Work closely with dentists and dental assistants to keep the clinic running smoothly
- Assist dental assistants with room turnover when required
- Coordinate with dental laboratories, suppliers and external partners
- Manage clinic supplies and inventory
- Support administrative tasks and daily clinic operations
Standards & Presentation
Housekeeping & Support
- Keep reception, waiting area, pantry and toilets neat and welcoming
- Restock amenities and supplies
- Notice and address small details that affect the patient experience
- Work with the team to maintain the clinic's standards throughout the day
- Assist with simple marketing tasks when required
Candidate Profile
What We're Looking For
You may be a strong fit if you are:
- Singaporean or Permanent Resident
- Minimum N/O Levels or ITE certification
- Warm, professional and well-groomed
- Good spoken and written English and Mandarin
- Organised, detail-oriented and able to multitask
- Comfortable with basic computer and administrative work
- Strong people skills and a genuine service mindset
- A team player who is willing to step in where needed
Preferred Backgrounds
- Hospitality or hotel front desk
- Healthcare reception or clinic admin
- Customer service or retail management
- Ex-cabin crew or airline customer service
- Any patient-facing or service-led role
Prior clinic experience is helpful — not required. Training provided.
Work with Us
Why Join Dentalis
To learn more about our clinic, visit About Dentalis.
Consistent daytime hours
No night shifts, no routine overtime. Monday to Friday 9am–6pm, Saturday 9am–1pm.
Premium clinic environment
A considered, beautifully maintained boutique clinic in a heritage shophouse. A space patients and staff are proud of.
Friendly, supportive team
A small, collaborative team where every person's contribution is visible and valued.
Training provided
Claims processing, appointment systems and clinic workflows — all taught on the job.
CBD location
52 Craig Rd, Tanjong Pagar — minutes from Maxwell, Tanjong Pagar and Outram Park MRT.
Meaningful patient work
You are the first and last person patients interact with. That role has real impact on their experience and confidence.
Ready to Apply?
Send Your Resume
Send your resume to dentalis.office@gmail.com. Shortlisted candidates will be contacted within 5–7 business days.
Common Questions
Frequently Asked Questions
No. Prior experience in a dental or medical clinic is helpful but not required. Candidates with strong customer service, hospitality or retail backgrounds are well-suited to this role. Training in clinic-specific processes — including CHAS and MediSave claims — is provided from your first week.
Spoken and written Mandarin is listed as part of the candidate profile, as a portion of our patients are Mandarin-speaking. English is essential for all communications. Candidates who are stronger in English than Mandarin are welcome to discuss suitability during the interview.
Monday to Friday, 9am to 6pm, and Saturday, 9am to 1pm — a 5.5-day work week. All shifts are daytime. There are no night shifts and no routine overtime.
Yes. We are looking for a full-time, permanent hire based at 52 Craig Rd, Tanjong Pagar. We value continuity — we will consider part time if suitable.
Yes — and we actively welcome applications from these backgrounds. The ability to stay calm, professional and warm under pressure translates directly into excellent patient experience in a clinical setting. Specific dental and administrative processes are teachable. Demeanour and service instinct are harder to train.
Published by the Dentalis Careers Team · August 2026
Dentalis Pte. Ltd. · 52 Craig Rd, Tanjong Pagar, Singapore 089690 · All Careers →