Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm | Sunday & PH: Closed
Direct Billing (Cashless) · Self-Claim (Pay first) · Singapore CBD
Alliance Medinet Dental Insurance Singapore
Dentalis is a registered Alliance Medinet network clinic in Singapore CBD. Eligible patients pay nothing upfront for covered treatment — we bill Alliance Medinet directly. Some policyholders are required to pay first and submit to Alliance to claim
40+
Years of Combined Experience
10,000+
Patients Treated
5.0
Stars Google Reviews
3
Global Awards 2026
Alliance Medinet at Dentalis
Direct Billing (Cashless) or Self-Pay by Patients
Alliance Medinet is a Third-Party Administrator (TPA) — a healthcare network manager that processes dental claims and manages panel clinics on behalf of your actual insurer (such as Cigna, HSBC Life, Great Eastern, or Singlife) or your employer's self-funded benefits programme.
Dentalis, 52 Craig Rd, Singapore 089690, is a registered Alliance Medinet network dental clinic serving CBD professionals in Tanjong Pagar, Raffles Place, and Shenton Way.
Claims are submitted by Dentalis via the Alliance Medinet eClaim system on the same day as your appointment — no paperwork required from you.
Some Alliance Medinet policyholders are directed by their plan to pay first and submit a self-claim reimbursement. This depends on your specific plan type and Table of Benefits — not on the clinic. Check your benefit card, WhatsApp us your card before your visit and we will confirm your pathway.
Alliance Medinet Member — The Short Answer
- ✓Alliance Medinet on card? Both Cashless direct billing and self pay available
- ✓Annual limit: SGD 500–5,000 depending on your plan tier
- ✓Claims submitted by Dentalis via Alliance Medinet eClaim or by patients directly
- ✓Pre-authorisation may apply for root canal, crowns, and surgical procedures
Not sure if your plan qualifies? WhatsApp us a photo of your benefit card — we’ll confirm before your visit.
At a Glance
Alliance Medinet Dental at Dentalis — Key Facts
Claim Model
Direct billing or self-claim
Depends on your plan — check your benefit card and Table of Benefits. Direct billing: cashless, Dentalis submits on the day. Self-claim: you pay, we issue same-day documentation.
Administered By
Alliance Medinet
TPA, not an insurer · Manages the panel and eClaim system on behalf of your insurer or employer
Annual Limit
SGD 500–5,000
Employer plan-dependent · Check My Benefits in the iCare app for your exact balance
Eligibility Check
iCare app
Or WhatsApp us your card before your visit · We confirm within minutes
Claim Processing
Same day
Via Alliance Medinet eClaim · No paperwork required from you
Pre-Authorisation
May apply
For complex treatment — root canal, crowns, implants, oral surgery · Dentalis flags this before treatment begins
Dentalis Global Awards & Accolades
Supported Programmes
Which Insurance Plans Use Alliance Medinet in Singapore?
Alliance Medinet administers dental benefits for a wide range of corporate insurers and institutional employer schemes. At Dentalis, the following plans may be eligible for direct billing:
| Programme Name | Administered for | Eligible at Dentalis |
|---|---|---|
| Cigna Care Connect | Cigna-insured employees in Singapore | ✓ |
| GEL Supremecare | Great Eastern Life corporate policyholders | ✓ |
| HSBC Life | HSBC Life corporate benefit plans | ✓ |
| Alliance i-Medicare (NTUC Income) | NTUC Income corporate policyholders | ✓ |
| Singlife | Singlife corporate employee plans | ✓ |
| Pacific Prime CXA | Pacific Prime and CXA corporate benefits | ✓ |
| Tokio Marine | Tokio Marine corporate policyholders | ✓ |
| LocktonEx | Lockton-administered corporate plans | ✓ |
| Mercer Marsh elevAte Programme | Marsh McLennan corporate benefits | ✓ |
| SingHealth Institutions | SingHealth staff dental benefits | ✓ |
| NHG Institutions | National Healthcare Group staff benefits | ✓ |
| AHC Medinet Prestige / Platinum | Senior / executive corporate tier plans | ✓ |
What is AHC Medinet Prestige and Platinum?
AHC Medinet Prestige and Platinum are Alliance Medinet's premium corporate dental tiers, typically offered to senior executives and comprehensive benefits plan holders. These plans generally carry higher annual limits (3,000–5,000) and broader treatment coverage. If your card or HR letter references "Prestige" or "Platinum," you are likely on a higher-tier plan. Confirm your exact limits in the iCare app under My Benefits.
How to Check If Your Employer Uses Alliance Medinet
- Check your employee benefit card — "Alliance Medinet" or a programme name from the table above will appear
- Log in to the iCare app (iOS / Android) and check My Benefits
- Ask your HR or benefits administrator which TPA manages your dental panel
- WhatsApp us a photo of your card — our team confirms within minutes
Step by Step
Using Alliance Medinet Dental Benefits at Dentalis
1
Verify Before Booking
Check your iCare app for remaining balance, and WhatsApp our concierge your Alliance Medinet card. Eligibility is verified against your plan and any pre-authorisation requirements are flagged before you arrive.
2
Arrive & Check In
Present your Alliance Medinet card.
3
Treatment
Our dentists carry out a full clinical assessment. Any costs outside your coverage — co-payment, exclusions, or limit excess — are explained clearly before proceeding.
4
Billing
Direct billing — eClaim same day, co-pay only, no paperwork
Self-claim — patient pays, same-day documentation for reimbursement
“For insurance patients, the most important step is confirming your pathway before treatment begins. A quick check before your visit removes uncertainty and lets us focus entirely on your care.”
— Dr Jonathan Liu · BDS (NUS) · SDC Reg. D21395J · Principal Dentist and Founder, DentalisCashless or Not?
Is Dental Treatment Always Cashless with Alliance Medinet?
No — Alliance Medinet dental treatment is cashless only for covered treatments within your annual limit and without pre-authorisation requirements. At Dentalis, we confirm your eligibility and coverage before any treatment begins — so there are no surprises at checkout.
When It Is Cashless
- Treatment is covered under your plan
- Annual benefit limit not yet exceeded
- No pre-authorisation required
- Dentalis submits via Alliance Medinet eClaim on the day
When You Still Pay Something
- Co-payment applies for partially covered treatments
- Annual benefit limit has been exceeded
- Treatment falls outside coverage (cosmetic, elective)
- Pre-authorisation not approved before treatment
When Pre-Authorisation Is Required
- Root canal treatment or crowns above plan threshold
- Dental implants (most plans require GOP)
- Wisdom tooth surgery (major classification)
- Any treatment above your plan's single-item limit
Dentalis confirms your coverage status and flags any pre-authorisation requirements before treatment begins. WhatsApp us your benefit card before your visit for the fastest eligibility check.
Not Always Cashless
Some Alliance Medinet Policyholders Self-Claim
Alliance Medinet administers both direct billing and self-claim plans. Whether you pay first depends on your specific policy — not on Dentalis. Your benefit card and Table of Benefits will state which applies. If your plan requires self-claim, Dentalis provides full same-day documentation for your reimbursement submission.
Direct Billing
Cashless at Dentalis
Your plan qualifies for direct billing at Dentalis — no upfront payment for covered treatment. Dentalis submits the eClaim to Alliance Medinet on the day. You pay only any co-payment or uncovered balance.
How to identify: Your card states "Direct Billing" or your HR confirms this applies at panel clinics.
Self-Claim
Pay First, Claim Reimbursement
Your plan requires you to pay Dentalis after treatment, then submit a reimbursement claim to Alliance Medinet or your insurer directly. Dentalis provides a fully itemised invoice and supporting documents on the same day.
How to identify: Your Table of Benefits shows a reimbursement percentage. Your card may not reference a panel clinic network.
Typical Coverage — Cigna via Alliance Medinet (Self-Claim Plan)
The table below shows a representative self-claim plan. Your plan's reimbursement percentages and covered treatments may differ — always refer to your own Table of Benefits.
| Category | Reimbursement % | Treatments covered |
|---|---|---|
| A. Preventative | 100% | Oral examination & cleaning (up to twice per policy year) · X-ray · Fluoride treatments (children under 19) |
| B. Restorative Basic | 80% | Amalgam fillings · Root canal treatment · Tooth extraction (simple or surgical, including wisdom teeth) · Periodontal scaling · Soft tissue impaction · Bony impaction |
| C. Restorative Major | 50% | Gold inlay fillings · Crowns & bridges · Dentures · Dental implants · Mouth guard |
| D. Orthodontic Treatment | 50% | Preliminary X-rays, diagnostic care & treatment plan · First month of active treatment · Appliances |
Always verify with your insurer or HR team.
Not sure whether your plan is direct billing or self-claim? WhatsApp us a photo of your benefit card and Table of Benefits — we confirm your pathway and prepare the right documentation before your visit.
Coverage Details
What Does Alliance Medinet Cover? Annual Limits & Co-Payments
Treatment Coverage by Category
| Treatment | Coverage expectation |
|---|---|
| Dental examination & consultation | Usually covered |
| Scaling & polishing | Usually covered |
| Dental X-rays | Usually covered |
| Basic fillings | Usually covered |
| Simple extractions | Usually covered |
| Root canal treatment | Plan-dependent; pre-auth may apply |
| Crowns & bridges | Plan-dependent; GOP may be required |
| Wisdom tooth surgery | Plan-dependent; see MediSave section |
| Dental implants | Often excluded or partial; pre-auth req. |
| Invisalign, whitening, veneers | Commonly excluded |
Coverage decisions are made by your insurer or employer plan — not by Alliance Medinet or Dentalis.
Typical Co-Payment by Treatment Category
| Category | Alliance Medinet pays | You pay |
|---|---|---|
| Preventive | 100% | 0% |
| Basic restorative | 70–80% | 20–30% |
| Major restorative | 50–70% | 30–50% |
| Oral surgery | 50–80% + MediSave | Variable |
| Implants | Often excluded / 20–50% | 50–80%+ |
| Cosmetic / Invisalign | Not covered | 100% |
Indicative ranges only. Your Certificate of Insurance or iCare app shows your exact percentages.
Annual Benefit Limits
Alliance Medinet dental benefit caps in Singapore typically range from SGD $500 to $5,000 per policy year, depending on your employer's plan tier. Your actual limit appears on your Alliance Medinet benefit card or in the iCare app under My Benefits.
Entry-level employee plans
500–800
Mid-tier corporate plans
1,000–2,000
AHC Medinet Prestige / Platinum
3,000–5,000
How to Check Your Remaining Annual Limit — iCare App
1
Download the iCare app (iOS / Android) — Alliance Medinet's official member portal
2
Tap Find a Clinic → select Dental → filter by MRT or postal code to find panel clinics
3
Go to My Benefits — your annual dental balance and remaining limit are shown
4
Screenshot your benefit balance and WhatsApp it to Dentalis — we confirm eligibility before your appointment
The iCare app is the only way to verify your real-time Alliance Medinet dental benefit balance. Online portals are not always current.
MediSave & Alliance Medinet
Can I Use MediSave and Alliance Medinet Together?
No. MediSave and Alliance Medinet dental benefits cannot be used for the same procedure — you choose one or the other per claim. But which to use is not always obvious, and the answer depends on your plan's coverage. If your Alliance Medinet plan reimburses 80% of a procedure and your co-payment is only 20%, it is worth considering using your insurance rather than MediSave — because MediSave is still your own money. It sits in your CPF account and retains value. Spending it now reduces your balance permanently. The decision is yours, and Dentalis will walk through both options with you before treatment begins.
Consider using Alliance Medinet when
- Your plan covers 70–100% of the procedure — your co-payment is small and insurance is effectively covering most of the cost
- The procedure is not MediSave-claimable (fillings, root canal, crowns, scaling, dentures)
- You want to preserve your MediSave balance for procedures not covered by your plan, or for future use
- Your CPF balance is limited and you have remaining insurance benefit for this policy year
Using your insurance where coverage is strong is generally the more efficient choice — it leaves your CPF savings intact.
Consider using MediSave when
- Your Alliance Medinet annual limit has been reached or the procedure falls outside your plan coverage
- The procedure is MediSave-claimable — surgical wisdom tooth removal or dental implants — and your plan's co-payment is high
- You are not enrolled in an Alliance Medinet plan, or your plan does not cover the specific procedure
- MediSave covers more of the cost than your insurance co-payment structure would
MediSave claimable procedures: surgical wisdom tooth removal · dental implants (surgical component). Simple extractions and non-surgical procedures are not MediSave-claimable.
MediSave limits (2026): wisdom tooth surgery up to $1,120 per tooth (standard surgical) or $1,390 (complex) + $300 surgical consumables · dental implants up to $1,120 per implant + $830 surgical consumables. A single procedure must use one scheme only. Dentalis will explain both pathways and the cost difference before treatment begins — the decision is yours. See the MediSave dental guide.
Common Question
How Does Alliance Medinet Differ from Direct Cigna Dental Insurance?
Many Cigna cardholders in Singapore are covered through Alliance Medinet as the TPA — which means their Cigna dental benefits are administered and billed through the Alliance Medinet network. Other Cigna cardholders hold standalone Cigna Global plans that operate outside the Alliance Medinet system and require self-claim reimbursement via the Cigna Envoy portal.
| Feature | Cigna via Alliance Medinet | Cigna Standalone (Direct) |
|---|---|---|
| Administered by | Alliance Medinet (TPA) | Cigna directly |
| Payment at clinic | Cashless (direct billing) | Patient pays first |
| Claim submission | Clinic → Alliance Medinet eClaim | Patient → Cigna Envoy portal |
| How to identify | Card references Alliance Medinet | No Alliance Medinet reference |
| Reimbursement | N/A — cashless | 7–14 working days |
WhatsApp us a photo of your Cigna card — our team confirms which route applies before your visit. See the full Cigna dental insurance guide.
Why CBD Professionals Choose Dentalis
Alliance Medinet Panel Clinic. Singapore CBD.
01
Same-day eClaim processing
Claims submitted electronically to Alliance Medinet on the day of your appointment. No paperwork from you — Dentalis handles the full eClaim workflow.
02
MediSave + Alliance Medinet combined
For wisdom tooth surgery and implants, both the MediSave withdrawal and Alliance Medinet eClaim are prepared in one visit. No double-claiming work required.
03
Dr Jonathan Liu — 25+ years, 10,000+ patients
BDS (NUS) · SDC Reg. D21395J · Principal Dentist and Founder. Trained at the National University of Singapore. Over 25 years of clinical practice. Thorough, exacting, unhurried.
04
A clinic unlike any other in Singapore CBD
3,000sqft across a tri-level heritage shophouse in Tanjong Pagar. A rotating art gallery on the first floor. Assouline travel books in the waiting area. A calm space that feels nothing like a dental clinic.
05
5.0 Google Reviews, one location
Every review. Every visit. Not averaged across branches — one Dentalis, and one standard of care for every patient who walks in.
06
Not a chain — personalised, unhurried care
Dentalis does not operate at volume. Appointments are available by advance booking only. If your Alliance Medinet benefit covers one check-up per six months, that appointment receives full, unhurried attention — not a race to the next patient.
07
Calaject® computer-controlled anaesthesia
For Alliance Medinet patients pursuing restorative work — surgery and root canals — Calaject® (Milestone Scientific) delivers anaesthetic at a microprocessor-controlled rate. Slower, more consistent, and significantly more comfortable than a conventional syringe.
08
52 Craig Rd, Tanjong Pagar, Singapore CBD
5 minutes’ walk from Tanjong Pagar MRT (EW15), Outram Park MRT (EW16/NE3/TE17), and Maxwell MRT (TEL). Parking at Pinnacle @ Duxton (Block 1C) and Craig Place.
09
3 Global Awards 2026
APAC Insider Best Boutique Dental Practice · Patient Care Excellence · Business Circle 2026 Best Boutique Aesthetic & Restorative Dental Practice.
10
A neighbourhood worth arriving for
52 Craig Rd sits in one of Singapore’s most considered precincts — steps from acclaimed restaurants, specialty coffee, and wellness studios. Many patients build their appointment into the afternoon rather than rush back to the office.
Principal Dentist and Founder
Dr Jonathan Liu
BDS (NUS) · SDC Reg. D21395J · 25+ Years · 10,000+ patients
Meet Dr Jonathan Liu →Common Questions
Alliance Medinet Dental Insurance — FAQs
Alliance Medinet is not an insurance company. It is a Third-Party Administrator (TPA) — a healthcare network manager that processes dental claims and manages panel clinics on behalf of your actual insurer (such as Cigna, Great Eastern, or Singlife) or your employer's self-funded benefits programme. Your coverage limits and exclusions are determined by your underlying insurer or employer plan, not by Alliance Medinet.
Alliance Medinet operates on a direct billing basis for eligible patients at Dentalis. No upfront payment is required for covered treatment, subject to plan limits and pre-authorisation where applicable. Dentalis submits the claim electronically via the Alliance Medinet eClaim system on the same day as your appointment.
No — Alliance Medinet dental treatment is cashless only for covered treatments within your annual limit and without pre-authorisation requirements. You will pay the co-payment amount for partially covered treatments, the full fee for non-covered treatments (cosmetic, Invisalign), and the balance for any amount exceeding your annual limit. At Dentalis, we confirm your eligibility and coverage before any treatment begins.
Alliance Medinet dental benefit caps in Singapore typically range from SGD $500 to $5,000 per policy year, depending on your employer's plan tier. Entry-level plans commonly carry 500–800. Mid-tier corporate plans typically provide 1,000–2,000. AHC Medinet Prestige and Platinum plans may offer 3,000–5,000. Your actual limit appears on your Alliance Medinet benefit card or in the iCare app under My Benefits.
Check your employee benefit card or HR benefit documents. If Alliance Medinet is referenced, or your insurer name appears in the programme list (Cigna Care Connect, GEL Supremecare, HSBC Life, NTUC Income, Singlife, Tokio Marine, LocktonEx, Pacific Prime CXA, elevAte, SingHealth, or NHG), your dental benefits may be administered through Alliance Medinet. You can also check the iCare app or WhatsApp us your card for confirmation.
iCare is Alliance Medinet's official member app (iOS and Android). It is the only way to verify your real-time dental benefit balance. Use it to: find panel dental clinics by MRT or postal code, check your annual dental balance under My Benefits, confirm your programme name and co-payment tier, and verify eligibility before booking. Screenshot your benefit balance and WhatsApp it to Dentalis — we confirm eligibility before your appointment.
No. MediSave and Alliance Medinet dental benefits cannot be combined for the same procedure — you choose one or the other. However, the right choice depends on your plan's coverage. If your Alliance Medinet plan covers 80% of a procedure, using your insurance and preserving your MediSave balance is often the smarter option — MediSave is still your own CPF savings, not a free subsidy. Use MediSave when your insurance annual limit is exhausted, the procedure is not covered by your plan, or MediSave covers more of the cost than your co-payment under Alliance Medinet. Dentalis will explain both options before treatment proceeds — the decision is always yours. MediSave is claimable for surgical wisdom tooth removal (up to $1,120 standard or $1,390 complex per tooth + $300 consumables) and dental implants (up to $1,120 per implant + $830 consumables).
Any amount above your annual limit, co-payment threshold, or within plan exclusions is payable by you. Dentalis advises on this clearly before treatment proceeds — you will always know your out-of-pocket costs before we begin. For wisdom tooth surgery and implants, MediSave may be used to offset the balance. For cosmetic or elective treatment, the full cost is the patient's responsibility.
No. Orthodontic and cosmetic treatments — including Invisalign, traditional braces, and teeth whitening — are commonly excluded from standard corporate Alliance Medinet dental plans. These are not claimable under Alliance Medinet or MediSave. If you are interested in Invisalign at Dentalis, please ask our team about the free iTero Lumina Pro assessment and Facial Harmony Planning consultation.
Yes. Patients whose plans do not qualify for Alliance Medinet direct billing are still welcome at Dentalis. Self-claim is available — we provide a detailed itemised invoice and supporting documents for your reimbursement submission to your insurer or HR system. Many patients with non-panel plans use their benefits through self-claim at Dentalis.
Check Whether Your Plan Qualifies
Direct Billing Starts With One Message
WhatsApp us your Alliance Medinet benefit card or iCare app screenshot before your visit — we'll confirm your plan, annual limit, any co-payment, and pre-authorisation requirements before you arrive.
Medical Accuracy & Review
Written and reviewed by: Dr Jonathan Liu · Principal Dentist and Founder · BDS (NUS) · SDC Reg. D21395J · 25+ Years of Clinical Experience · 10,000+ patients
Last reviewed: July 2026
Sources: Alliance Medinet member documentation · Singapore Dental Council (SDC) · CPF Board MediSave withdrawal limits 2026 · MOH Healthcare Institution standards
Disclaimer: The information on this page is for general informational purposes only. Coverage terms, annual maximums, co-payment percentages, and exclusions vary by plan. Always verify your specific coverage with your insurer or HR team before commencing treatment. Dentalis Pte Ltd accepts no responsibility for decisions made based on indicative plan information presented here.
Dentalis Pte Ltd · 52 Craig Rd, Tanjong Pagar, Singapore 089690 · Tel: 6425 9395 · hello@dentalis.clinic · dentalis.clinic