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Henner Dental Insurance in Singapore
What You Need to Know Before Your Appointment
Henner dental insurance in Singapore operates through a worldwide network of over 70,000 healthcare providers. Eligibility — whether under direct billing or pay-and-claim — depends on your individual policy entitlement and is confirmed on a case-by-case basis by contacting Henner directly.
At Dentalis, 52 Craig Road, Tanjong Pagar, we see Henner-covered patients regularly. Provide your Henner card details at check-in — our team will contact the Client Serving Hotline (the number is on the back of your card) to verify your eligibility before treatment begins. Upon approval, all claim documentation is prepared in-house, same day, at no additional charge.
This guide covers everything Henner members in Singapore need to know: what is covered, how to claim, when pre-authorisation is required, and how to combine MediSave with Henner coverage.
Quick Facts — Henner Dental Singapore
| Who is Henner | Independent TPA & international employee benefits specialist, Paris 1947 |
| Global reach | 2.2M beneficiaries · 240 countries · 70,000+ network providers |
| Claim model | Direct billing or pay-and-claim — depends on your policy entitlement |
| Eligibility check | Dentalis contacts the hotline on your card before treatment |
| Pre-auth required | For major treatment above plan threshold |
| Self-claim option | Yes — you may opt to self-claim at any time |
Planning a Henner appointment at Dentalis?
WhatsApp us your Henner card — we'll contact the Client Serving Hotline and verify your eligibility before your visit.
About Henner
What Is Henner Insurance?
Henner is an independent broker and international Third-Party Administrator (TPA) headquartered in Paris, founded in 1947. Henner is not itself an insurance carrier — it designs, manages, and administers dedicated health benefit programmes on behalf of international organisations, corporate clients, and individuals worldwide.
In Singapore, Henner is one of the most common international health benefit administrators among French corporate expatriates and multinational employees. Its clients include major global organisations across oil and gas, aeronautics, finance, academia, and the UN system — including Total, Airbus, Peugeot, Adidas, the World Food Programme, and the Council of Europe.
The dental benefit is part of the international health plan Henner administers on behalf of your employer or organisation. Coverage percentages, annual limits, and treatment categories vary by plan. Verify your dental entitlement via the Henner member portal or call the hotline on the back of your card before major treatment.
For Singapore fee benchmarks across dental procedures, the MOH Guide to Dental Treatment Costs provides a useful reference.
2.2M
Beneficiaries
70K+
Network Providers
240
Countries
EUR 2.3B
Premiums administered annually (2023)
65,000+
Companies and group clients worldwide
265,000
Reimbursed claims processed per day
Coverage Summary
Does Henner Dental Insurance Cover Treatment in Singapore?
Yes. Most Henner-administered health plans include a dental benefit. Coverage is structured across four treatment categories, though your specific plan tier determines the exact co-insurance percentage and annual limit.
Routine — Usually Covered
Scaling & polishing · Dental check-ups · X-rays
Restorative — Usually Covered
Fillings · Simple extractions · Root canal treatment
Major — Plan-Dependent
Crowns · Bridges · Surgical wisdom tooth removal · Dental implants (verify before proceeding)
Orthodontics — Check Plan Tier
Invisalign · Braces — included in some plan tiers; excluded in others
Verify your annual limit, co-insurance, and covered treatments before your visit.
Log Into Henner Member PortalBilling Pathways
Direct Billing or Pay-and-Claim — Which Applies to You?
Whether you qualify for direct billing or pay-and-claim depends on your individual policy entitlement — not the clinic alone. This is determined case by case. The correct route is confirmed by contacting the Henner Client Serving Hotline before treatment. The number is printed on the back of your card. Members may also opt to self-claim at any time.
Direct Billing
Henner pays the clinic directly for covered treatment. You pay only your co-insurance portion at the chair.
Who qualifies: Members whose individual policy entitlement includes direct billing, as confirmed by the Henner hotline before treatment.
Dentalis is actively working toward Henner network panel status. Once confirmed, eligible members will be able to access direct billing at our clinic.
Pay-and-Claim
You pay Dentalis after treatment. Upon approval, Dentalis prepares complete claim documentation same day. You submit to Henner for reimbursement.
Who qualifies: Members whose policy routes through pay-and-claim, or members who prefer to self-claim regardless of entitlement.
Dentalis prepares all Henner reimbursement documents — itemised invoice, clinical notes, X-rays — same day, at no additional charge.
How to Verify Your Eligibility
WhatsApp us your Henner card — our team will call the Client Serving Hotline on your behalf and confirm your pathway before your appointment.
Claims Process
How to Claim Henner Dental Insurance in Singapore — Step by Step
01
Provide Your Card Details
Share your Henner card details or WhatsApp us a photo before your visit. Our team will call the Client Serving Hotline (on the back of your card) to verify your eligibility and confirm whether direct billing or pay-and-claim applies to your policy.
02
Attend Your Appointment
Bring your Henner card on the day. Dr Jonathan Liu, BDS (NUS), SDC Reg. D21395J, carries out a full clinical assessment. Any costs outside your coverage are explained clearly before treatment proceeds.
03
Receive Your Documentation
Upon approval, Dentalis prepares complete Henner claim documentation same day. Everything you need to submit to Henner is ready before you leave the clinic — at no additional charge.
04
Submit Your Claim
Submit via the Henner member portal at clients.henner.com or by email. Members may also opt to self-claim at any time. Henner reimburses to your nominated bank account.
Documents Dentalis Provides for Your Henner Claim
- Invoice number and date of treatment
- Patient's full name and date of birth
- Patient's ID or a copy of the Henner membership card
- Itemised breakdown of each treatment — type of treatment (e.g. consultation, X-ray, scaling) with individual fee
- Total amount per treatment, inclusive of 9% GST
- Amount reimbursable by Henner and amount invoiced to the patient
- Details and prices of any prescribed medication
- Clinical notes (diagnosis and treatment rationale) where required
- X-rays and imaging reports where relevant
- Treatment plan for major or multi-stage treatment
- LOG / GOP pre-authorisation preparation on request
What to Bring to Your Appointment
- Your Henner insurance card (Client Serving Hotline number on the back)
- Your NRIC, FIN, passport, or clinic-required ID
- Your Henner member number or policy document if available
- Any pre-authorisation (LOG / GOP) already issued by Henner
- Employer HR benefit letter if applicable
Pre-Authorisation
Do I Need a LOG or GOP for Henner Dental Treatment?
For routine dental treatment — scaling, fillings, simple extractions — no pre-authorisation is required. Submit your claim after treatment via the Henner portal.
For major dental treatment — implants, crowns, surgical wisdom tooth removal, orthodontics — pre-authorisation is recommended and may be required depending on your plan and treatment cost. Dentalis prepares the treatment plan and fee estimate and submits it to Henner on your behalf before your appointment.
You can also log into your Henner member account to verify your coverage and check whether pre-authorisation applies to your planned treatment before booking.
Log in to verify your dental benefit, co-insurance, and pre-authorisation requirements.
Log Into Henner Member Portal
LOG
Letter of Guarantee
Written commitment from Henner confirming coverage up to a specified amount before treatment begins. Required before some major procedures.
GOP
Guarantee of Payment
Formal commitment from Henner to pay the clinic directly for a stated amount. Used in direct billing contexts for complex or higher-cost treatment.
VOB
Verification of Benefits
Confirms your plan entitlement, co-insurance percentage, and annual limit. Not a payment guarantee, but a useful benefits check before major treatment.
These terms (LOG, GOP, VOB) are used interchangeably in Singapore dental contexts. Tell us your insurer name and planned treatment — Dentalis handles all pre-authorisation paperwork and submits it to Henner before your appointment.
Combining Subsidies
Can I Use MediSave and Henner Dental Insurance Together in Singapore?
Yes. For MediSave-eligible procedures — surgical wisdom tooth removal and dental implant surgery — MediSave is processed first. Henner covers the remaining balance up to your annual dental limit. Dentalis coordinates both claims in sequence. You do not need to manage them separately.
Eligible for MediSave + Henner Combined
- Surgical wisdom tooth extraction (involving bone or gum)
- Dental implant surgery (where surgery is involved)
- Other surgical dental procedures involving the jawbone
MediSave claimable limits: up to $1,690 per wisdom tooth · up to $1,950 per implant. Dentalis is a MediSave-accredited clinic.
How the Combined Claim Works
1
MediSave applied first against the eligible surgical fee
2
Henner claim submitted for the remaining balance up to your dental limit
3
You pay any outstanding co-insurance or uncovered balance
4
Dentalis prepares both MediSave form and Henner invoice in one visit
See the full MediSave dental guide for withdrawal limits and eligible procedures. For wisdom tooth surgery at Dentalis, MediSave eligibility is confirmed after clinical assessment.
Appeals & Rejections
What If My Henner Dental Claim Is Rejected?
Claim rejections are more common than they should be — and most are overturned on appeal with the right documentation. Common rejection reasons and how to address each:
✕
Procedure coded as cosmetic
Teeth whitening, veneers, and elective cosmetic work are not covered by most Henner plans. If a restorative procedure was miscoded, ask Dentalis to issue a clinical justification letter with the correct treatment rationale.
✕
Missing clinical notes or X-rays for major treatment
For implants, crowns, and root canals, Henner typically requires supporting clinical documentation beyond the invoice. Request these at the time of treatment — Dentalis provides them same day.
✕
Claim submitted after the deadline
Most Henner plans have a 90–180 day submission window from the treatment date. Submit promptly — late submissions are rarely overturned.
✕
Treatment not covered by your plan tier
Orthodontics and implants are not included in all Henner plan tiers. Verify your benefit before treatment — not after. If rejected, confirm whether your employer plan has been updated since enrolment.
If your claim is rejected, request a written rejection reason from Henner. Then ask Dentalis to provide a clinical justification letter. Many rejections are overturned on appeal when complete documentation is submitted. Dentalis provides this at no additional charge.
Why Henner Patients Choose Dentalis
Singapore CBD. Complete Henner Claim Support.
✓
Eligibility verified before treatment — we contact the Henner Client Serving Hotline on your behalf before your appointment begins.
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Same-day claim documentation — itemised invoice, patient details, clinical notes, and X-rays ready before you leave. No follow-up needed.
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LOG / GOP pre-authorisation handled — treatment plan and fee estimate prepared and submitted to Henner before major treatment. No paperwork from you.
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52 Craig Road, Tanjong Pagar — 5 min from Maxwell MRT (TEL), 4 min walk from Tanjong Pagar MRT (EW). Easy from anywhere in the CBD.
Frequently Asked Questions
Henner Dental Insurance in Singapore
Common questions from Henner members at Dentalis.
Henner is an independent broker and international Third-Party Administrator (TPA), not an insurance carrier. Founded in Paris in 1947, Henner designs, manages, and administers international health benefit programmes on behalf of employers, international organisations, and individuals. It administers plans covering 2.2 million beneficiaries across 240 countries, with over 70,000 network healthcare providers worldwide.
Yes. Most Henner-administered plans include a dental benefit covering routine care (scaling, X-rays, check-ups), restorative treatment (fillings, root canal, extractions), and major restorative work (crowns, bridges, implants — depending on plan tier). Orthodontics including Invisalign may be included in higher tiers. Verify your specific dental benefit via the Henner member portal at clients.henner.com before treatment.
Both pathways are possible — which applies to you depends on your individual policy entitlement, not the clinic alone. This is determined case by case by contacting the Henner Client Serving Hotline (on the back of your card). You may also opt to self-claim at any time. Dentalis provides complete claim documentation for both pathways.
Yes. Dentalis sees Henner-covered patients at 52 Craig Road, Tanjong Pagar. Provide your Henner card details and we will contact the Client Serving Hotline to verify your eligibility before treatment begins. Upon approval, complete claim documentation is prepared same day — itemised invoice, patient details, clinical notes, and LOG/GOP pre-authorisation on your behalf.
Routine dental — scaling, fillings, simple extractions — does not typically require pre-authorisation. For major treatment (implants, crowns, surgical wisdom tooth removal, orthodontics), pre-authorisation in the form of a LOG, GOP, or VOB may be required. Dentalis prepares and submits pre-authorisation documentation to Henner on your behalf. You can also check your coverage requirements at clients.henner.com before booking.
Yes. For MediSave-eligible procedures — surgical wisdom tooth removal and dental implant surgery — MediSave is processed first. Henner covers the remaining balance up to your annual dental limit. Dentalis coordinates both claims in one visit. MediSave limits: up to $1,690 per wisdom tooth (surgical), up to $1,950 per implant.
Surgical wisdom tooth removal typically falls under major dental benefits in most Henner plans. Coverage depends on your plan tier and pre-authorisation may be required. MediSave may also be claimable for the surgical component (up to $1,690 per tooth). Dentalis coordinates both claims. Wisdom tooth surgery at Dentalis starts from $950 per tooth, before 9% GST.
Orthodontic coverage including Invisalign depends on your Henner plan tier. Some plans include it with a separate annual sub-limit; others exclude it. Check your plan schedule on the Henner member portal at clients.henner.com before booking an Invisalign assessment. Invisalign is not MediSave or CHAS claimable.
Request a written rejection reason from Henner. Common reasons include: procedure coded as cosmetic, missing clinical notes for major treatment, late submission (check your 90–180 day window), or treatment not covered by your plan tier. Ask Dentalis to provide a clinical justification letter — many rejections are overturned on appeal with complete documentation. Dentalis provides this at no additional charge.
Related Guides
More on Dental Insurance at Dentalis
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Dental Insurance at Dentalis
Full insurer list — direct billing, self-claim, and LOG partners.
Pillar Guide
Dental Insurance Singapore 2026
The complete authority guide to dental insurance in Singapore.
Subsidies
MediSave Dental Singapore
Claimable procedures, withdrawal limits, and how to combine with insurance.
Book a Henner Appointment in Singapore CBD
Complete Henner Claim Support at Dentalis
WhatsApp us your Henner card — we'll contact the Client Serving Hotline to verify your eligibility, confirm your billing pathway, and have your claim documentation ready before you leave the clinic.