Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm | Sunday & PH: Closed
25+
Years Experience
10K+
Patients Treated
5.0
Stars Google Reviews
3
Global Awards 2026
No Surprises
3 Simple Steps
01
Send us your card
WhatsApp us a photo of your insurance card. We confirm whether your plan is direct billing, self-claim, or LOG-based — and flag any pre-authorisation requirements before you come in. For direct billing plans, eligibility is verified before treatment begins.
02
Attend your appointment
Present your digital insurance card at check-in. Dr Jonathan Liu or his associate dentists assesses your oral health and explains the recommended treatment. If any planned procedure falls outside your coverage, you are advised clearly before proceeding.
03
Billing
For direct billing plans, we submit your claim on the day. For self-claim patients, your itemised invoice will be provided to you for submission.
Expert Interpretation
"
Dr Jonathan Liu · Lead Dentist, Dentalis · BDS (NUS) · SDC Reg. D21395J
"The most efficient way to use dental insurance in the Singapore CBD is to focus on your 100% covered preventive benefits. Regular scaling and polishing every six months prevent the need for expensive 'Major' procedures that might exceed your annual insurance limit."
Dr Jonathan Liu · Lead Dentist, Dentalis · BDS (NUS) · SDC Reg. D21395J
Insurance Partners
Insurers We Work With
Coverage depends on your specific policy. Confirm your pathway with our team before your visit.
Direct Billing
Cashless. We submit your claim on the day.
Alliance Medinet
Cigna
Great Eastern
HSBC Life
Singlife
Income i-MediCare
Tokio Marine
Pacific Prime CXA
LocktonEx
Mercer Marsh elevAte
SingHealth Institutions
NHG
MOH Holdings
HMI
Mednefits
DA Adept
Self-Claim
You pay, we prepare everything you need to claim.
Cigna
Allianz Care
AXA PPP International
Bupa International
Expatriate Healthcare
BlueCross BlueShield GeoBlue
Integra Global
HCI Group
Global Health
Globality Health
HTH Worldwide
Raffles Health Insurance
Aetna Insurance
United Concordia TRICARE
Direct Billing · LOG Required
International plans. Approval confirmed before treatment begins. We bill insurer direct.
Groupe Henner
Healix International
Now Health International
United Healthcare Global
Euro-Center
Prestige International
MSH Previnter
MSH International
MSH China
Don't see your insurer here? Ask us — we may still be able to help.
Coming Soon 2026
AIA
IHP Healthcare
Fullerton Healthcare
Parkway iXchange
Pre-Authorisation
What Is a LOG, GOP or VOB?
Some international plans require your insurer to approve treatment before it begins. Three terms are used across different insurers — they all refer to the same process.
LOG
Letter of Guarantee
A written commitment from your insurer confirming coverage up to a specified amount, issued before treatment begins.
GOP
Guarantee of Payment
A formal insurer commitment to pay the clinic directly. The same as a LOG — terminology differs by insurer.
VOB
Verification of Benefits
A confirmation of your annual limit, co-insurance percentage, and covered treatments. Useful before major procedures.
Dentalis liaises with your insurer and submits pre-authorisation requests on your behalf. Let our team know the planned treatment when booking — do not arrive expecting major work to proceed without it.
Tip: A typical check-up visit covers consultation, examination, OPG X-ray, fluoride, scaling, polishing, and disposables. If there is any chance a filling may be needed after diagnosis, ask us to include it in the pre-authorisation request — it avoids a second appointment.
Why Patients Choose Dentalis
Insurance at Dentalis — Without the Friction
✓
Your pathway confirmed before you arrive
We identify your insurer, billing model, and any pre-authorisation required before your appointment. No guesswork at checkout.
✓
Same-day claim documentation
Itemised invoice, clinical notes, X-rays, and GST breakdown — formatted to your insurer's requirements and ready before you leave the clinic.
✓
One dentist, every visit
Dr Jonathan Liu, BDS (NUS), SDC Reg. D21395J. 25+ years of clinical experience. 10,000+ patients. You see the same person every time.
✓
Three MRT lines
5 minutes walk from Tanjong Pagar MRT (EW), Outram Park MRT (EW/NE/TE), and Maxwell MRT (TEL).
Common Questions
Insurance and Billing — What Patients Ask
Most likely yes. We accept direct billing for Alliance Medinet, MHC, and Mednefits plans. Self-claim documentation is provided same day for Allianz, AXA PPP, Bupa, Cigna, and other international plans. Pre-authorisation (LOG/GOP) is supported for Henner, Healix, United Healthcare, and others. If your insurer isn't listed, ask us — we may still be able to help.
WhatsApp us your card or insurer name before your visit. Our team identifies your plan and confirms your pathway — usually within minutes. Coverage decisions rest with your insurer, not with us.
Direct billing means we submit your claim to the insurer on the day and you pay only any co-payment or uncovered balance. Self-claim means you pay after treatment and we provide the complete documentation you need to claim reimbursement from your insurer.
Routine care — scaling, fillings, simple extractions — generally does not. Major treatment — implants, crowns, wisdom tooth surgery — may require a LOG, GOP, or VOB from your insurer before treatment begins. Tell us your planned treatment when booking and we will advise.
An itemised invoice listing each procedure, individual fees, and 9% GST. Clinical notes and X-rays for major treatment. Treatment plan for complex or multi-stage cases. All formatted to your insurer's requirements, ready on the day.
Yes. For surgical wisdom tooth removal and dental implants, MediSave is applied first and your insurance covers the remaining balance. Dentalis coordinates both claims in one visit. See the MediSave dental guide for current withdrawal limits.
Ready to Book?
Your Insurance, Sorted.
WhatsApp us your benefit card or insurer name before your visit. We'll confirm your pathway, handle any pre-authorisation, and make sure your appointment runs smoothly from start to finish.