Dental Insurance in Singapore: Direct Billing & Self-Claim at Dentalis
Your Dental Care, Simplified.
Dental insurance in Singapore can feel confusing — coverage varies by insurer, some plans allow direct billing while others require self-claim, and many patients are unsure what documents are needed before treatment.
At Dentalis, we help patients navigate both direct billing and self-claim dental insurance clearly and calmly, without pressure or surprises. Our team regularly supports patients using local and international dental insurance plans, assisting with eligibility checks, pre-approval documents, itemised invoices, and claim-ready dental memos where required.
Whether you’re using a corporate dental benefit card or an international insurance policy, we’ll guide you through how dental insurance works, what is typically covered, and what to expect before treatment — so you can make informed decisions with confidence — without unnecessary stress.
TL;DR — Dental Insurance at Dentalis
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Dentalis support direct billing and self-claim dental insurance in Singapore
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Coverage depends on your insurer, plan, and treatment type
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We assist with eligibility checks and claim documentation
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Preventive, basic, and restorative treatments may be covered (policy-dependent)
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Final approval and reimbursement are always determined by your insurer
Not Sure If You’re Covered? Here’s How to Check
If you’re unsure whether your dental insurance can be used at Dentalis, our team can help you check before your visit.
To assist you, we may ask for:
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Your insurance provider and plan name
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A photo of your dental benefit card (if available)
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Your preferred appointment timing
We’ll help you understand:
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Whether direct billing may be available
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Whether self-claim applies instead
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If pre-approval documents are required
Coverage decisions are made by your insurer. Dentalis supports the process but does not determine benefits or reimbursement.
Dental Insurance Providers in partnership with Dentalis
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Alliance Medinet Premium / Prestige programme or in partnership with these insurers' programmes: Cigna • Great Eastern • HSBC Life • Income (i-MediCare) • PACIFIC PRIME CXA • Singlife • TOKIO MARINE • elevAte Programme - Mercer Marsh • SingHealth Institutions
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Allianz Insurance • Cigna • CHUBB • Euro-Center • Inova Care (formerly Cynergy Care) • Mednefits • MSIG
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MHC/HMI Managed Healthcare or in partnership with these insurers' programmes: MHC Great Eastern • MHC PHI • MHC BetterHealth
Depending on the insurer, patients either pay upfront, submit for claims or the clinic will bill the insurer direct.
Coming Soon (2026):
AIA • Fullerton Healthcare • IHP Healthcare • Bupa • Parkway iXchange • MSH International• MSH China • GeoBlue • Globality • Now Health International • Groupe Henner • AXA PPP International • April International • United Healthcare Corporation • Raffles Health Insurance
Our Insurance Partners • Alliance Medinet • Allianz Insurance • Cigna • Euro-Center
Direct Billing (Cashless) Dental Insurance
Direct billing means the clinic submits eligible charges directly to your insurer, and you pay only the portion not covered under your policy (if any).
At Dentalis:
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Direct billing availability depends on your insurance provider and plan
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Some treatments may still require co-payment
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Certain procedures may need pre-approval before treatment begins
Direct billing is commonly used for:
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Consultations
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Preventive care (e.g. scaling & polishing)
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Basic restorative treatments
Direct billing is not guaranteed and is subject to insurer approval.
Self-Claim Dental Insurance (Reimbursement)
If your plan does not allow direct billing, you may still use your dental insurance through self-claim.
After your treatment, Dentalis can provide:
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An itemised invoice
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A dental memo or treatment summary
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Supporting documentation required for submission
You’ll then submit these documents to your insurer for reimbursement according to your policy terms.
Reimbursement timelines and amounts are determined by your insurer, not the clinic.
What Dental Treatments Are Commonly Covered?
Coverage varies by insurer and policy, but dental insurance plans may usually include benefits for preventive and general dentistry:
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Dental consultations
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Scaling & polishing
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Dental fillings
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Dental X-rays
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Simple tooth extractions
Some policies cover root canals treatment. Crowns, bridges, dentures, cosmetic and elective treatments are typically not covered unless specified by your policy.
Always check your with your insurer provider or plan details for exclusions, annual limits, and waiting periods.
Pre-Approvals & Insurance Documents (LOG, VOB, GOP)
Some insurance plans require pre-treatment approval before coverage is confirmed. These may include:
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Letter of Guarantee (LOG)
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Verification of Benefits (VOB)
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Guarantee of Payment (GOP)
If required, our team can assist by providing the necessary treatment details for submission. Treatment will proceed only after the appropriate approval is received.
How Dental Insurance Works at Dentalis
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Check-In: Present your NRIC/FIN and insurance card.
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Verify Coverage: Our team confirms your eligibility for direct billing or self-claim.
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Treatment: Dentist performs procedure and advises on uncovered services.
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Payment & Claim:
- Direct claim: We submit your claim directly.
- Self-claim: Receive itemised invoice and documents for reimbursement.
Why Patients love Dentalis?
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Your Urban Escape: Dental rituals in a calm, design-led tri-level heritage shophouse.
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Calm, Gentle Care: Dentists and a service-oriented dental team with a patient-first approach.
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Smooth Insurance Claims: Direct billing or self-claim, hassle-free
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Advanced technology: Precision-fit restorations, modern sterilisation, and advanced dental technology.
Planning Your Visit
If you’re planning to use dental insurance for your visit, we recommend checking your coverage early so there are no surprises.
You may also find these pages helpful:
Frequently asked questions
Your Teeth Deserves a Clean Slate
(and we don't mean plaque)