Cigna Dental Insurance Singapore: How to Use & Claim

Dentalis supports Cigna Dental Insurance in Singapore, including self-claim and Alliance Medinet plans.

Learn how to use your Cigna dental insurance in Singapore at Dentalis, located in Tanjong Pagar CBD. This guide explains how the claim process works, which treatments are usually covered, and how to submit your claim correctly for reimbursement.

Dentalis is experienced in supporting patients under Cigna Dental Provider Singapore arrangements, including Cigna Global, Cigna International, and Cigna panel plans. We provide clear guidance and claim-ready documentation to make the process smooth and stress-free.

This page is designed to help you use your Cigna dental insurance confidently at a trusted dental clinic in Singapore, with clarity on coverage and claims.

How Cigna Dental Insurance Works in Singapore

Cigna is a global health insurance company, and Cigna dental insurance is typically included as part of broader health insurance plans.

Your insurance coverage often includes covered preventive treatments such as dental check-ups, X-rays, scaling, and fillings. Coverage for complex treatments — and the total dental insurance cover available — depends on your employer benefits or individual policy.

In Singapore, Cigna dental insurance generally works in two ways:

1. Alliance Medinet–Cigna Panel (Cashless)

If your plan is under Alliance Medinet–Cigna, Dentalis can process claims directly with Alliance Medinet, allowing a cashless experience for patients, subject to your plan terms.

2. Cigna Card (Self-Claim)

For most Cigna Global, Cigna International, and Cigna direct plans, claims are handled on a self-claim basis, which means:

• You pay Dentalis directly after treatment

• Dentalis issues a detailed, itemised invoice

• You submit your claim to Cigna via the official portal or your HR insurance system

• Cigna reimburses you according to your plan limits

This self-claim structure gives you the freedom to receive quality care at Dentalis, even when direct billing is not available.

What Dental Treatments Are Usually Covered by Cigna

Every Cigna plan is different, which is why coverage should always be verified in advance. Whether a dental treatment is covered depends entirely on your specific policy.

Most plans include covered preventive care, while more complex treatments — such as crowns, dental implants, root canal treatment, or Invisalign — may require pre authorisation before treatment begins.

Commonly covered services may include:

• Routine dental check-ups & examinations

• X-rays

• Fillings

• Scaling & polishing

More extensive treatments may be included depending on your plan but often require pre-approval from Cigna.

Important: Always confirm your benefits before your visit. You can check via the Cigna Envoy portal or app, or please contact Cigna directly using the helpline or email listed on your membership card.

Step-by-Step Cigna Dental Claim Process

Follow these steps to prepare and submit your Cigna claim correctly:

1. Check Your Coverage

Log in to the Cigna Envoy® portal or mobile app to review your benefits, annual limits, and pre-approval requirements. If unsure, contact your HR benefits coordinator or Cigna provider to confirm coverage and limits.

2. Book Your Appointment at Dentalis

📞 Call 6425-9395 or 📱 WhatsApp 9192-3138

Let us know you will be using Cigna dental insurance Singapore.Our Dentalis Concierge will request a photo of your Cigna card to verify your plan before your visit.

3. Receive Treatment

Enjoy preventive, restorative, or cosmetic dental care in our calm Tanjong Pagar CBD clinic. We provide personalised, transparent treatment explanations before proceeding.

• Alliance Medinet–Cigna patients: No payment is required at the clinic

• Self-claim patients: Payment is collected after treatment

4. Collect Documents

For self-claim cases, Dentalis will provide an itemised invoice and supporting clinical notes for submission.

5. Submit Your Claim

Submit your documents via the myCigna or Cigna Envoy portal, or through your company HR insurance system.

6. Receive Reimbursement

Cigna processes your claim and reimburses you directly according to your policy.

If you are unsure whether a procedure is claimable under your insurance coverage, please contact Cigna directly before treatment. For complex treatments, our team will help prepare documents if pre-authorisation is required.

Cigna Direct & Alliance Medinet–Cigna Providers: What It Means

Cigna Global, Cigna International & Cigna Direct Plans

Some clinics offer direct billing. At Dentalis, these plans usually operate on a pay-first, self-claim basis, with full claim documentation provided.

Alliance Medinet–Cigna Plans

Dentalis is part of the Alliance Medinet network, allowing direct billing and cashless treatment, subject to plan eligibility.

Why Patients Choose Dentalis for Cigna Claims

At Dentalis, we combine clinical excellence with a claim-ready process designed to reduce friction:

• Urban oasis experience — calm, patient-focused dentistry in Tanjong Pagar

• Expert dentists — trusted by locals and expats, with 25+ years of clinical experience

• Comprehensive care — preventive, restorative, and cosmetic dentistry under one roof

• Claim-ready documentation — itemised invoices and supporting notes

• Experienced support — guidance for Cigna members and expats throughout the process

Your peace of mind matters. We handle the details so you can focus on your smile.

Frequently Asked Questions (FAQ)

1. Does Dentalis accept Cigna insurance?

   Yes. Dentalis supports self-claim submissions and provides direct billing for Alliance Medinet–Cigna plans.

   
   

2. Is Cigna dental coverage cashless in Singapore?

   Some plans allow cashless treatment. At Dentalis, this depends on whether your plan is under Alliance Medinet–Cignaor standard Cigna self-claim. Our concierge can advise.

   
   

3. How do I confirm what’s covered under my Cigna plan?

   Log in to the myCigna or Cigna Envoy portal, review your benefits schedule, or contact Cigna support.

   
   

4. What if my treatment requires pre-approval?

   We will help prepare supporting documents for pre-authorisation before your next appointment.

Experience Cigna Dental Insurance at Dentalis

Discover a refined dental experience at Dentalis — an urban oasis in Tanjong Pagar designed to make dental visits calm and restorative.

If you’re a Cigna dental insurance member, you can enjoy this elevated experience through a simple self-claim process or Alliance Medinet direct billing, depending on your plan.

With Cigna’s global reach and our commitment to exceptional care, you can focus on your smile while we take care of the details.

To book:

📞 Call 6425-9395 | 📱 WhatsApp 9192-3138